<p style="text-align:center" align="center"><strong><span class="a-size-large product-title-word-break" style="font-size:22px;font-family:&quot;times new roman&quot;, times, serif">ROSESELSA Official Store After-sales Service</span></strong></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">Our Warranty covers any factory defects that might affect the proper functionality. It does not cover any man-made damage due to human error, negligence and etc.</span></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">If your product is defective, please follow the instructions:</span></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif"><br/>1. Send an E-mail to admin@rosetechnics.com with an appropriate Subject Title</span></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif"><br/>2. Provide your order number and state your issue clearly</span></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif"><br/>3. Attach photos and videos to show the issues. (If the photos/videos provided are insufficient to prove the stated issue, we will enquire more.)</span></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">Once we have confirmed that your item is defective due to manufacturing issues, we will arrange for a replacement, partial refund or a full refund upon return (if applicable).</span></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">We may require you to return the defective item to Roseselsa in exchange for a replacement. Roseelsa will cover the shipping cost for certain defective products within the first 7 days upon delivery only if the manufacturing issue of the item can be proven via video/photo. The replacement item will only be shipped to you after we have received the faulty one.</span></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">Roseelsa will not cover the shipping cost for buyers who opt for a full refund instead.<br/><br/>Items claimed to be faulty after 7 days have to be shipped back to Roseelsa for us to check for any factory defects. And we will not cover the shipping cost. Only the repair/replacement and return shipping (excluding any possible local tax/import/processing fees) will be covered.</span></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">Roseselsa reserves the right to inspect any product subject to a warranty claim to determine, at its sole discretion, whether the claimed defect is a defect that is covered by the warranty.</span></p><p><br/></p><p style="font-family:Poppins, sans-serif;font-size:14px;font-weight:400;letter-spacing:normal;text-align:start;white-space:normal;color:rgb(26, 26, 26);background-color:rgba(26, 26, 26, 0.05);margin:0px;margin-bottom:0px;margin-top:0px;margin-left:0px;margin-right:0px;box-sizing:border-box" align="start"><span style="font-size:18px;font-family:&quot;times new roman&quot;, times, serif">* Note: Warranty coverage procedure may vary depending on the product and issue itself. If you encounter any issues, immediately contact admin@rosetechnics.com. Failure in doing so and worsening the condition of the product may get your 1-year warranty limited or voided.</span><br/><br/></p>