Support Policy Page

Thank you for choosing Online Galaxy! We are committed to providing you with excellent support to ensure the best customer experience. This Support Policy outlines the scope and availability of our support services.

1. Support Availability

• Support Hours:
  Our support team is available Monday to Friday.
  We aim to respond to all inquiries within 24 hours during business days.

• Contact Methods:
  You can reach us via:

  • Email: info@onlinegalaxy.com
  • Live Chat: Available on our website during support hours.

2. Scope of Support

We offer support for:

• Order Inquiries: Assistance with tracking orders, delivery updates, and returns.
• Product Issues: Guidance on product usage, troubleshooting, and technical issues.
• Account Support: Help with account setup, login issues, and profile management.
• Refunds and Returns: Questions regarding our Return Policy and the refund process.

3. Exclusions

Our support services do not cover:

• Issues caused by third-party services or products.
• Damage resulting from improper use or unauthorized modifications.
• Technical support beyond our product offerings.

4. Response Time

• General Inquiries: Within 24 hours during business days.
• Urgent Issues: Prioritized with a faster response time whenever possible.

5. Customer Responsibilities

• Provide detailed information when submitting a support request (e.g., order number, issue description).
• Be respectful when communicating with our support staff.
• Follow any troubleshooting steps suggested by our team.

6. Changes to This Policy

We may update this Support Policy from time to time. Please check our website for the latest version.

Contact Us

For any support inquiries, please reach out to us:

• Email: info@onlinegalaxy.com

We’re here to help and appreciate your trust in Online Galaxy!